JOSHUA B. SAMPAGA - Virtual Assistant

About Me

Get to know the person behind the professional services

I'm Joshua B. Sampaga, A versatile professional with experience in customer service, teaching, and administrative support, skilled in communication, organization, and problem-solving to deliver efficient and effective results in diverse work environments. Demonstrates strong adaptability and the ability to manage multiple tasks while maintaining high standards of accuracy and professionalism. Committed to supporting team objectives, improving workflows, and providing consistent, high-quality service to clients and stakeholders.

Strategic Approach

I don't just execute tasks—I think strategically about how each piece fits into your bigger picture.

Seamless Integration

Bridging the gap between operations and marketing to create cohesive business systems.

Results-Driven

Every action is measured and optimized to deliver tangible business outcomes.

Client Focused

Building strong relationships and ensuring client satisfaction through excellent service.

Team Collaboration

Working effectively with diverse teams to achieve common goals and drive success.

Continuous Learning

Always seeking new knowledge and skills to stay current and add value.

Professional Experience

A detailed overview of my customer service, sales, and operations background.

Criminal Web Data Processor – Valor Global Philippines

Jan 2025 – June 2025

Responsible for collecting, reviewing, and processing online criminal data to ensure accuracy, compliance, and confidentiality.
Skilled in data entry, analysis, and digital record management to support investigations and reporting.

Team Leader / Associate – Unisys Managed Services Corp

June 2019 – Nov 2024

Oversees and guides a team to achieve goals by providing direction, support, and motivation.
Responsible for task delegation, performance monitoring, and ensuring productivity while fostering collaboration and growth.

Customer Service Representative – Teleperformance Cebu

2018 – 2019

Provides assistance to customers by handling inquiries, resolving concerns, and delivering quality support to ensure satisfaction and loyalty.

Private School Teacher – Osmeña Colleges Masbate

2017 – 2018

Educates and guides students by developing lessons, fostering critical thinking, and creating a supportive learning environment tailored to individual needs.